Shipping policy
At Zush Fashion, we aim to deliver your orders safely and on time across India.
Delivery Coverage
We ship to almost all serviceable pin codes across India through our trusted logistics partner, Shipway and its courier network.
Order Processing
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Orders are usually processed within 1-2 working days after successful payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
Delivery Timeline
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Metro Cities: 3-5 working days
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Tier 2 & Tier 3 Cities: 4-7 working days
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Remote Locations: 5-10 working days
Delivery timelines may vary depending on courier service availability, weather conditions, festivals, or other unforeseen circumstances.
Shipping Charges
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Free shipping may be available on selected products or promotional offers.
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Any applicable shipping charges will be displayed at checkout before payment.
Order Tracking
Once your order is shipped, you will receive:
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Order dispatch confirmation via Email/SMS/WhatsApp.
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A tracking number and tracking link to monitor your shipment status.
Delivery Attempts
Our courier partners will make multiple delivery attempts. If the order remains undelivered due to an incorrect address, unavailable recipient, or refusal to accept delivery, the package may be returned to us.
Address Changes
Please ensure that your shipping address and contact details are correct while placing the order. Once an order is shipped, address modifications may not be possible.
Delayed Deliveries
While we strive to deliver orders within the estimated timeline, delays may occur due to:
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Weather conditions
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Natural calamities
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Transport disruptions
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Government restrictions
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High order volumes during sales and festive seasons
In such cases, we will keep you informed about the status of your shipment.
Damaged or Open Package
If you receive a damaged, tampered, or open package, please do not accept the delivery and immediately contact us with photos of the package.
Contact Us
For any shipping-related queries, feel free to reach out:
Email: support@zushfashion.com
WhatsApp/Call: +91-8369988039
We are committed to providing a smooth and reliable shopping experience for all our customers across India.