Refund policy

If you are not fully satisfied with your purchase from Brand Zush, you can request a return or exchange within 7 days of delivery.

Return Eligibility

You can return a product if:

  • The size does not fit.
  • You received the wrong size or wrong product.
  • You are not satisfied with the product quality.

To request a return, please contact us:

Once your return request is approved, we will arrange a pickup within 1–2 working days.

Refund Policy

  • Refunds are available only for Prepaid Orders.
  • Refunds will be processed within 10 days after the returned product is picked up and passes quality checks.
  • For Cash on Delivery (COD) Orders, refunds will be given as Store Credits only.
  • Store Credits can be used to place a new order on our website within 6 months.
  • Shipping charges paid on the original order are non-refundable.

Return Conditions

To be eligible for a return:

  • The product must be unused and in its original condition.
  • All tags, accessories, packaging, and the original invoice must be included.
  • Products that are worn, damaged, washed, or altered will not be accepted.
  • If the security tag seal attached to the product is removed or broken, the return request will be rejected.

Self-Shipping Returns

You may also send the product back to our warehouse yourself.
Please:

  • Pack the product securely.
  • Include a copy of the invoice inside the package.
  • Write our complete warehouse address and contact number clearly on the package.

Exchange Policy

If you need a different size, you can request an exchange by contacting us at:

Important Points

  • Exchange requests must be raised within 5 days of delivery.
  • The product must be unused and in its original packaging with all tags attached.
  • If the security tag seal is broken or removed, the exchange request will not be accepted.

For any questions, feel free to contact our customer support team. We are happy to help.